Privacy Policy
Welcome to FamilyDose (previously called Dose), made by Remotion. Your privacy matters most when it comes to your family's health and medication schedules. This policy explains what stays on your phone, what the app sends, and how to turn it off.
1. Your health data is stored on your device
FamilyDose has no account. Profiles, medication names, doses, schedules, notes, photos and dose history are stored only on your device. We do not run a cloud database for them. The one exception is session replay (section 2): while usage analytics is on, a replay can show what is on your screen.
Apart from usage analytics and session replays (section 2), data leaves your device only when you choose to: for example when you export a PDF or CSV, share an emergency card, or save a backup file. Where it goes then is up to you.
2. Usage analytics
To learn which parts of the app help families and to fix problems, FamilyDose sends usage analytics. It is on by default, and you can turn it off at any time in Settings › Optional usage analytics. Turning it off stops both analytics services below.
Usage analytics may include:
- App events such as app opens, sessions and which screens or features are used
- App version, device type, operating system and version, language and country
- A random app-instance or device identifier created by the analytics service
Usage events (for example "a dose was marked taken") never include medication names, doses, notes, photos, dose history, or the names of the people in your profiles. Session replays are different: see below. We do not collect advertising identifiers, and we have configured Amplitude not to store your IP address, city or precise location.
Session replay. As part of usage analytics, Amplitude Session Replay records the app's screens as you see them, together with taps, scrolling and which screen is open, so we can find the parts of the app where people get stuck. A replay can therefore show what is on screen, including health information: medication names, doses, notes, photos of medicines, dose history and the names of the people in your profiles. Only password fields are masked. Replays are processed by Amplitude in its EU data region, are used only to improve FamilyDose, and are never sold or used for advertising. Replays stop when you turn off usage analytics in Settings › Optional usage analytics.
3. Crash reports
If the app crashes, Firebase Crashlytics sends a technical crash report (the error, app version, device model and operating system) so we can fix it. Crash reports do not include your medication data.
4. Third-party services
- Google Firebase Analytics and Crashlytics (Google LLC): usage analytics and crash reports. Google Privacy Policy.
- Amplitude (Amplitude, Inc.): product usage analytics, processed in Amplitude's EU data region. Amplitude Privacy Notice.
- Apple App Store and Google Play: downloads, updates and ratings, under their own privacy policies.
We do not sell your data and we do not share it with advertisers.
5. Legal basis and your rights (EU/EEA)
Remotion is the controller for usage analytics and crash reports. We process them on the basis of our legitimate interest in keeping the app reliable and improving it, and you can object at any time by turning analytics off in Settings. You may ask us for access to, or deletion of, analytics data linked to your device, and you may complain to your data protection authority (in Poland: UODO). Analytics providers keep data according to their retention settings.
6. Data security
Because your health data is stored on your device, its security depends on your device. We recommend a passcode or biometric lock.
7. Data retention and deletion
Your data stays on your device until you delete it. You can:
- Use Settings › Delete all data in the app.
- Delete individual medications, profiles or history entries in the app.
- Clear the app's data in your device settings, or uninstall FamilyDose.
Apart from session replays, which Amplitude keeps according to its retention settings, we have no copy of your health data, so we cannot recover it once it is deleted. To have replays linked to your device deleted, write to apps@remotion.pl.
8. Children's privacy
FamilyDose is used by adults to manage medicines for their family, including children. We do not knowingly collect personal information from children. Profiles you create for your children stay on your device.
9. Changes to this policy
We may update this policy. Changes are posted on this page with a new date.